Privacy Policy — 3999bid

Section 1

Information We Collect

3999bid collects personal information from you in two primary ways: information you provide directly when registering and using the platform, and information that is collected automatically as you interact with our services. This section details both categories with full transparency.

1.1 Information You Provide Directly

The following categories of personal data are collected at the point of account registration, during identity verification (KYC), or in the course of your use of the platform's features:

1.2 Information Collected Automatically

When you access the 3999bid platform — whether via a desktop browser or a mobile device in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — our systems automatically collect certain technical and behavioural data. This data is used to maintain platform performance, detect fraudulent activity, and improve the user experience.

• Device & Browser Data: Device type, operating system version, browser type and version, screen resolution, and device language settings.
• Network & Location Data: IP address, approximate geographic location derived from IP address (country and city level), and mobile network operator identifier where applicable.
• Usage & Session Data: Pages visited, time spent on each page, game sessions initiated, bets placed, navigation paths, and click interactions within the platform.
• Transaction Logs: Timestamped records of all deposits, withdrawals, bonus activations, wager placements, and game outcomes linked to your account.
• Cookie & Tracking Data: Session cookies, persistent preference cookies, and anonymised analytics identifiers. See Section 4 for full details on cookie usage.

Section 2

How We Use Your Data

3999bid processes personal data only where there is a lawful and legitimate basis for doing so. The table below sets out the primary purposes for which we use your data and the corresponding legal basis for each processing activity.

2.1 Marketing Communications

3999bid will only send you promotional emails or messages about bonuses, tournaments, or seasonal offers (such as BPL promotions or Eid bonus campaigns) where you have expressly opted in to receive such communications. You may withdraw your marketing consent at any time by contacting the support team at [email protected] (plain text). Withdrawing marketing consent does not affect the lawfulness of any processing that took place prior to withdrawal, and it does not affect your ability to continue using the 3999bid platform.

2.2 Automated Decision-Making

3999bid uses automated systems to detect certain patterns associated with fraudulent activity, bonus abuse, and responsible gaming risk indicators. Where an automated process flags your account for review, a human member of the 3999bid compliance or support team will conduct a manual assessment before any material account action (such as suspension or fund withholding) is taken. You have the right to request human review of any decision that significantly affects your account.

Section 3

Data Sharing & Third Parties

3999bid does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data with external parties only in the limited and specific circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals in Bangladeshi Taka (৳ BDT), 3999bid shares relevant financial and identity data with the mobile banking and bank transfer providers you choose to use: bKash, Nagad, Rocket (DBBL), Upay, Dutch-Bangla Bank, and BRAC Bank. This sharing is strictly limited to the data required to authenticate and execute the specific transaction. Each payment provider operates under its own privacy policy and data protection framework, which governs their handling of your data on their side of the transaction.

3.2 Game Software Providers

Games available on the 3999bid platform — including those provided by Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — are delivered via APIs that may transmit limited session and wager data to the game provider's systems for the purpose of rendering the game and recording outcomes. This data sharing is a technical necessity of delivering third-party game content. Game providers receive session data only; they do not receive your full identity or financial profile.

3.3 Legal and Regulatory Disclosure

3999bid may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful government request. We will, where legally permitted, notify you of any such disclosure request before complying.

3.4 Service Providers and Processors

3999bid engages a small number of trusted third-party technology service providers (for example: cloud hosting infrastructure, email delivery platforms, fraud detection analytics services) who process data on our behalf strictly under written data processing agreements that bind them to confidentiality and restrict them from using your data for any purpose other than providing the contracted service to 3999bid.

Section 4

Cookies & Tracking Technologies

3999bid uses cookies and similar lightweight tracking technologies to operate the platform effectively, remember your preferences, and understand how players navigate our site. This section explains what cookies we use, why, and how you can manage them.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits, maintain your session state, and remember preferences such as your chosen language or logged-in status. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by 3999bid

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, prevent cross-site request forgery (CSRF), and ensure game sessions remain active. Without these cookies, core platform features cannot operate. These cookies cannot be disabled.
• Functional / Preference Cookies: These cookies remember your platform preferences — such as your selected deposit method or notification settings — so you do not need to re-enter them on each visit. Disabling these cookies may reduce platform convenience but will not prevent access.
• Analytics Cookies: 3999bid uses anonymised analytics data to understand aggregate patterns in how players use the platform. This helps us identify technical issues, improve navigation, and optimise game loading performance. Analytics data is not linked to individually identifiable player profiles.
• Security Cookies: These cookies assist our fraud detection and account security systems by helping to identify unusual access patterns, such as a login from an unrecognised device or geographic location inconsistent with your typical usage from Bangladesh.

4.3 Managing Your Cookie Preferences

You can manage or delete cookies at any time through your browser's settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies selectively. Please note that disabling strictly necessary cookies will prevent you from logging in to your 3999bid account and using real-money features. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Samsung Internet, and Opera Mini — the most widely used browsers among Bangladeshi mobile users.

4.4 No Third-Party Advertising Cookies

3999bid does not allow third-party advertising networks to place cookies on our platform for the purpose of building cross-site advertising profiles. You will not be retargeted with 3999bid advertisements across other websites based on your browsing activity on our platform.

Section 5

Data Security & Retention

3999bid takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Security Measures

• Transport Encryption: All data transmitted between your browser or mobile app and 3999bid servers is encrypted using TLS 1.2 or higher (SSL certificate visible in your browser's address bar).
• Server-Side Security: Player data is stored on access-controlled servers. Access is restricted to authorised personnel only, governed by role-based access control (RBAC) policies.
• Password Security: Account passwords are stored using a one-way cryptographic hashing algorithm. 3999bid staff cannot view your plain-text password at any time.
• Two-Factor Authentication: OTP-based two-factor authentication via your Bangladesh-registered mobile number adds an additional layer of account access security.
• Vulnerability Management: The platform undergoes periodic security assessments. Identified vulnerabilities are triaged and remediated according to a risk-based prioritisation framework.

5.2 Data Retention

3999bid retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where data must be retained beyond the standard period due to an ongoing legal proceeding or regulatory investigation, it will be flagged and preserved accordingly until the matter is resolved.

Section 6

Your Data Rights

As a player registered with 3999bid, you hold a number of rights over your personal data. 3999bid is committed to facilitating the exercise of these rights promptly and without unnecessary bureaucracy. To exercise any of the rights listed below, contact the support team in writing at [email protected] (plain text — do not send financial data by email).

• Right of Access: You have the right to request a copy of all personal data that 3999bid holds about you, together with information about the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared. We will respond to a valid access request within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For account-level data (such as your email address or mobile number), corrections may be made directly within the account settings section of the platform after re-verification.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, 3999bid is required to retain financial transaction records for a minimum of 7 years and cannot delete these on request alone.
• Right to Restriction of Processing: In certain circumstances — for example, while the accuracy of data is being contested, or while an objection is being assessed — you may request that 3999bid restrict the processing of your data to storage only, pausing any active use until the matter is resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that 3999bid provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of 3999bid's legitimate interests. Where such an objection is raised, 3999bid will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment or defence of legal claims.
• Right to Withdraw Consent: Where processing is based solely on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal is prospective only and does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Human Review of Automated Decisions: Where a significant decision affecting your account is made by an automated system, you have the right to request that the decision be reviewed by a human member of the 3999bid team. See Section 2.2 for further details.

3999bid will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for the delay within the initial 30-day window. There is no fee for exercising your data rights, though 3999bid reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

Section 7

Minors & Age Restriction

The 3999bid platform is strictly intended for adults aged 18 years and above. 3999bid does not knowingly collect or process personal data relating to individuals under the age of 18. Our registration process includes a date-of-birth declaration and age verification procedures designed to prevent minors from accessing the platform.

If 3999bid becomes aware that personal data has been collected from a person under the age of 18 — whether through our own review processes, a report from a parent or guardian, or an age verification failure — the relevant account will be suspended immediately. All personal data associated with the underage account will be deleted as soon as practicable, subject to any legal obligations that require retention of specific records (for example, transaction records relating to any funds that were deposited and must be returned).

Parents and guardians in Bangladesh who share mobile devices or home computers with children are encouraged to implement parental control solutions at the device or network level to restrict access to online gambling platforms. 3999bid recommends using the parental controls available through major mobile operating systems and network providers operating in Bangladesh.

Section 8

Policy Updates & Contact

3999bid reviews this Privacy Policy on a regular basis to ensure it remains accurate, complete, and reflective of current platform practices and applicable legal standards. This page was last updated on 1 January 2026.

8.1 Notification of Changes

Where a proposed update to this Privacy Policy represents a material change to the way in which we process your personal data — for example, a new data sharing arrangement with a third party, or a new purpose for which your data will be used — 3999bid will provide registered players with at least 14 days' advance notice of the change via email to the registered account address, or via a prominent in-platform notification. Minor, non-material updates (such as clarifications of existing practices, corrections of typographical errors, or updates to contact information) may take effect immediately.

Your continued use of the 3999bid platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to bookmark this page and review it periodically so that you remain informed of how your data is handled.

8.2 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or 3999bid's data processing practices, please contact the support team using the details below. All privacy-related enquiries are handled by the 3999bid data protection function and will be responded to within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — do not send sensitive documents as unencrypted email attachments)
• WhatsApp: +880 1700 000000 (plain text — for general privacy enquiries only; do not share sensitive documents via WhatsApp)
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy was last reviewed and published on 1 January 2026. The English-language version of this policy is the authoritative version. 3999bid is committed to protecting the privacy of all players in Bangladesh and to maintaining the highest practical standards of personal data security and transparency.